FAQ

Q1) Is an advance reservation required?
While not mandatory, walk-ins might experience a wait. We recommend making a reservation via our website or phone.

Q2) Cancellation & No Show Policy
We require at least 24 hours notice to cancel an appointment. Clients who cancel an appointment with less than 24 hours notice will be billed 50% of the price of the scheduled service. Clients who do not show up for a scheduled appointment or notify us in advance will be billed for the full price of the scheduled service. We understand that emergencies and illnesses can arise, therefore last minute cancellations due to things such as verifiable emergencies, illnesses or inclement weather will generally not result in any missed session charges, however this is to be determined at the practitioner’s discretion.

Q3) Late Arrival Policy
All scheduled appointments will end at the scheduled ending time in order for us to stay on schedule. Clients who arrive late to their scheduled appointment will be charged for the full session and will not receive a time extension. For your first appointment, please arrive 10 minutes prior to your scheduled appointment time to allow time to complete the Client Intake Form. For all other appointments, please arrive 5 minutes before your scheduled appointment time to allow time to undress and get on the table to enjoy a relaxed and unhurried experience.

Q4) Are men welcome?
Absolutely, male clients are very welcome. Our group serves a diverse range of clients regardless of gender. Please feel free to visit us.

Q5) Can couples or groups come together?
Yes, of course. We have a total of four rooms, so up to four people can receive massages simultaneously. For couples, you’ll each have separate private 2 rooms with your own therapist. We recommend making a reservation in advance, as walk-ins might experience a wait.

Q6) Is there conversation during the massage?
Based on your preference, you can either have a conversation or enjoy your massage in silence. Please let our reception staff know your preference.

Q7) Can I extend my session?
Yes, extensions are possible. However, if there’s a subsequent booking, we may not be able to accommodate an extension. Please ask your therapist.

Q8) Do you offer “Full Service”, ”Extra Service” or “Happy Ending” experiences?
Absolutely not. Tsubaki is a legitimate massage salon.

Q9) What payment methods do you accept?
We accept cash, debit cards, and major credit cards.

Q10) Price include GST
As per BC provincial rules, GST is required for massage services. For your convenience, our pricing is all-inclusive, meaning the GST is already factored into the fee you pay, and we handle the tax remittance.

Q11) Your Therapist Receives 100% of the Tips
Your therapist receives 100% of the tips you provide. We believe that tips are a direct reflection of the exceptional service and care our therapists provide. It’s their right to receive the full benefit of your generosity, acknowledging their hard work and dedication. Our company is committed to fostering an environment where our therapists can truly thrive and be recognized for their outstanding contributions.

Q12) Can the first-time discount be used multiple times?
The first-time discount can only be used once per person.

Q13) Is insurance accepted?
Unfortunately, Tsubaki’s service is not covered by insurance.we are not RMT.

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